Fraud & Security
If you think you have been a victim of identity theft or you have had your card stolen or lost, contact Advancial immediately.
Protecting your privacy and keeping your data secure is our number one priority.
Here's how Advancial keeps you and your money safe:
- We use secure information collection and robust security protocols to keep your personal and financial information secure at all times
- Our fraud team continuously monitors your account activity to identify any suspicious transactions
- We alert you immediately when potential fraud is detected so we can stop criminals in their tracks
You can help us fight fraud by:
- Keeping your cuAnywhere® Online Banking and Advancial mobile banking app user name and password secret
- Using strong, unique passwords that are hard to guess
- Never write your PIN on the back of your debit card
- Signing up for eStatements
- Keeping your contact information, such as your email and cell phone number, up-to-date so we can reach you if we detect suspicious activity
Know the red flags:
Scammers use a variety of methods to defraud unsuspecting victims. The most common are fake emails (phishing), text messages and voice calls, but always be alert for new techniques. It is likely a scam if you are:
- Pressured to send money
- Threatened with law enforcement action
- Told to purchase gift cards for payment
- Asked to send cash, check or a wire transfer to a stranger
Members can feel confident that Advancial employees will never initiate email correspondence asking for a Social Security Number, PIN number, debit or credit card number or check/ATM card number. Advancial will never call you, text you, or email you and ask you for your username or password. You should be suspicious of any emails, phone calls, or texts that request this information and contact Advancial directly immediately.
Advancial.org is Secure
Every page on Advancial’s website is secure and should have the lock symbol next to the URL along with “https” at the beginning. If you visit a site that appears to be Advancial’s and doesn’t include the lock symbol or https, you should contact Advancial immediately.
Know the Red Flags
