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Fighting Fraud Together

Fighting Fraud Together

Protecting your privacy and keeping your data secure is our number one concern. Here's how Advancial keeps you and your money safe:
  • We use secure information collection and robust security protocols to keep your personal and financial information secure
  • Our fraud team continuously monitor your account activity to identify any suspicious transactions
  • We alert you immediately when potential fraud is detected so we can stop criminals in their tracks
Help Us Fight fraud by:
  • Keeping your online banking user name and password secret
  • Using strong, unique passwords that are hard to guess
  • Never writing your PIN on the back of your debit card
  • Signing up for eStatements 
  • Keeping your contact information such as your email and cell phone number up to date so we can reach you if we detect suspicious activity
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Know the Red Flags
Scammers use a variety of methods to defraud unsuspecting victims. The most common are fake emails (phishing), text messages and voice calls but always be alert for new techniques. It is likely a scam if you are:
  • Pressured to send money
  • Threatened with law enforcement action
  • Told to purchase gift cards for payment
  • Asked to send cash, check or a wire transfer to a stranger
Members can feel confident that Advancial employees will never initiate email correspondence asking for a Social Security number, PIN number, credit card number or check/ATM card number. Members should be suspicious of any emails that request this information and contact Advancial directly immediately.

Every page on Advancial’s website is secure and should have the lock symbol at the bottom of the browser window. If a member visits a site that appears to be Advancial’s and doesn’t include the lock symbol, they should contact Advancial immediately.
If you think you have been a victim of identity theft or you have had your card lost or stolen,
contact Advancial immediately. 
Report Fraud
Our website uses the highest level of security to ensure your safe while browsing. Sometimes, scammers try to mimic the Advancial website. Our site will always have "https" - if you're ever in doubt, look for that!

Common Scams
The AARP has put together a comprehensive list of current scams that you may find informative. Additionally, here are the top five most common scams:
Someone calls claiming to be a representative of your financial institution and asks for personal information.
A person calls saying they are with the IRS and a lawsuit is being filed for back taxes.
You receive a call or email claiming they have detected malware on your computer and offer to fix it for you.
You receive a text or a message on social media by someone impersonating your grandchild and asking for money, quickly.
Someone asks to overpay for an item you are selling and then asks you to send the difference via cash or wire transfer.
Privacy Notice
Learn about practices and procedures Advancial takes to assure the continued privacy and confidentiality of your personal financial information.
Terms of Use
Please read the following terms of use and disclaimer carefully before using this website.

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