Contact Us
Have a question, need more information, or have an idea you’d like to share? Use the links below to get into contact with the right person.
Mortgage
Getting help with your mortgage loan from Advancial is easy.
P.O. Box 209
Hancock, MI 49930
- Call us: 888.876.2328
- Send us an email: loans@advancialmortgage.com
- Click here to log in to make a payment or view your account.
P.O. Box 209
Hancock, MI 49930
Loan and Credit Card Payments
Easy options for making a payment.
Advancial Federal Credit Union
10000 N. Central Expy., Ste. 1400
Dallas, Texas 75231-2319
- Log in to cuAnywhere® Online Banking
- Pay online without logging in
- Make a payment by phone 24/7/365 with our Voice Assistant 800.322.2709
Advancial Federal Credit Union
10000 N. Central Expy., Ste. 1400
Dallas, Texas 75231-2319
Lost or Stolen Cards
Has your Advancial credit, debit, or ATM card been lost or stolen? Here's what to do.
Using the Advancial Mobile App or cuAnywhere® Online Banking, select Card Management on the left side menu. Select Card Controls to temporarily lock your card or select Card Maintenance to permanently block your card.
Call us immediately: 800.322.2709 or +1.214.880.0141 for calls from outside of the U.S.
If you're calling during non-business hours, just press 3 when you call for the Automated Teller Telephone Banking system and press 4 to report your card lost or stolen.
Using the Advancial Mobile App or cuAnywhere® Online Banking, select Card Management on the left side menu. Select Card Controls to temporarily lock your card or select Card Maintenance to permanently block your card.
Call us immediately: 800.322.2709 or +1.214.880.0141 for calls from outside of the U.S.
If you're calling during non-business hours, just press 3 when you call for the Automated Teller Telephone Banking system and press 4 to report your card lost or stolen.
Credit or Debit Card Activation and PIN Set up or Change
Card activation, fast and easy.
- Log in to cuAnywhere Online Banking and select Card Management. Select Card Activation and follow the instructions.
- Call 800.322.2709 and say "activate card"
- To set or change your PIN, call 800.322.2709 (U.S) or 214.880.0141 (international) to set or change your PIN. Simply say "set PIN" or "change PIN" and our Voice Assistant will walk you through the process. You can also press 3 for the dialpad menu. You will need to have your card handy.
Report Fraud
If you believe you’ve become the victim of fraud or identity theft, contact our Fraud Department immediately and we'll help you work through it.
- Toll-free 800.838.3512
- Fax 214.880.9504
- fraudalert@advancial.org
Travel Notifications
Taking a trip somewhere new? Let us know so that you can avoid any disruptions when using your Advancial credit or debit cards.
Log in to the Advancial Mobile App or cuAnywhere Online Banking > Select Card Management > Select Card Maintenance > Select Travel Notification
Log in to the Advancial Mobile App or cuAnywhere Online Banking > Select Card Management > Select Card Maintenance > Select Travel Notification
Investment Services
Our investment experts are committed to helping you pursue your financial goals.
Lorenzo Ruiz III
Lorenzo Ruiz is a seasoned financial advisor with over 20 years of experience in the financial services industry. Lorenzo holds the Series 7 license through LPL Financial. Lorenzo is available for appointments at any Dallas or Oklahoma branch locations. Registered states: CA, CO, FL, IL, LA, NM, NV, OH, OK, PA, TX, UT, VA, and WA.
- Phone: 972.669.1314 x 4034
- Fax: 972.231.7577
- Email: lruiz@advancial.org
Ted Stanley
Ted Stanley has over 25 years of experience in the financial industry. Ted has Series 7, 63, 66 and 24 registrations through LPL Financial and is registered to offer stocks, bonds, mutual funds and many other securities instruments through broker/dealer LPL Financial. He is also licensed to sell life and disability insurance, as well as fixed and variable annuities through a number of quality carriers. Ted is available for appointments with any Houston, Lafayette or Anchorage members. Registered states: AK, AL, CA, CO, FL, LA, NJ, OH, and TX.
- Phone: 281.752.8117 x 4117
- Fax: 214.880.9538
- Email: tstanley@advancial.org
